Many Wallside Windows have child safety locks, also known as night locks.
	Double hung windows have tilt latches, and sliding tilt windows have locking levers which fit into sash retaining clips.
	The main frame of any window contains the sash frame or frames.
	Spiral balances keep window sashes where you position them.	Drain holes or weep holes allow rainwater to escape from window frames.
Window locks fasten into keepers.
	Casement windows have cranks and lock levers.
	Doorwalls have interior handles to open them and kick locks to secure them shut as desired.
	The screen handle of a doorwall latches into a keeper.

	Making a service inquiry? Please help us identify the window at issue. Wallside Windows made since 2003 have unique code numbers printed on the spacer between glass panes in the upper right or left corner of each sash. Please refer to this number — which we call a "unit ID" — when contacting us about a service issue.
For windows without a unit ID, you can help us by providing the following information: In what room is the window located? How many windows are in the room? Do the windows look the same size or is the window at issue larger or smaller? Does the window operate up and down or side to side?

Need further help?

Call us at 1-800-521-7800, 8 a.m. to 4 p.m. weekdays, or contact the Wallside Help Desk online for a quick response — usually within one business day.